eKYC
Welcome to the eKYC portal help guide. If you're experiencing login problems or need assistance with resetting your password, you've come to the right place. This guide will walk you through common issues, provide necessary steps for password recovery, and ensure a seamless experience with your eKYC registration and verification. For more assistance, feel free to visit our KYC information page. For related guidance, see eKYC Registration Process.
Who This Is For
This guide is designed for users of the eKYC portal who may encounter issues logging in or need assistance with password resets. Whether you're a first-time user or have been using the portal for some time, this resource aims to help you navigate challenges effectively.
- New users attempting to sign up for eKYC.
- Existing users needing to reset their passwords.
- Individuals seeking assistance with KYC verification.
Eligibility & Requirements (Verify Official Notice)
Before proceeding with the password reset, ensure you meet the eligibility criteria as specified on the official portal. You may need to verify your identity using a registered email or mobile number. It's essential to check the official guidelines as they may change frequently.
- Must have a registered account on the eKYC portal.
- Access to the email or phone number linked to your account.
Documents Needed
Typically, you will need to provide some identification documents to verify your identity during the password reset process. Keep the following documents ready:
In some cases, additional documents may be required based on your specific circumstances. Always refer to the portal's instructions for the most accurate information.
- Government-issued ID (e.g., passport, driver’s license).
- Proof of address (e.g., utility bill, bank statement).
Step-by-Step: How to Proceed
Follow these steps to reset your eKYC password:
If you encounter issues at any step, refer to the troubleshooting section below for more help.
- Visit the eKYC login page.
- Click on 'Forgot Password?' and enter your registered email.
- Check your email for an OTP and follow the link provided.
- Create a new password and confirm.
- Log in with your new password.
Common Issues & Fixes
Users may experience several common issues during the password reset process. Here are some solutions:
If you continue to face issues, consider checking for any announcements on the portal access page for any ongoing system maintenance or known issues.
- Not receiving the OTP: Check your spam folder and ensure your contact info is correct.
- Link expired: Request a new OTP if the previous one has expired.
- Persistent login issues: Clear your browser cache or try a different browser.
- Account locked: Follow instructions on the portal to unlock your account.
Frequently Asked Questions
Where do I verify the latest details?
Use the official portal/notification and cross-check dates.
What if I cannot login/apply?
Try the troubleshooting steps and verify OTP/KYC instructions.
How do I contact support?
Visit our helpline page for support options.