Contact Us for eKYC Queries

Navigating the eKYC registration process can sometimes be challenging, especially during the verification phase. If you're facing issues or have questions, our contact page provides the necessary support. We aim to assist you with your queries efficiently, ensuring that your eKYC experience is smooth and straightforward. For detailed guidance on the registration process, feel free to explore our other resources.

Who This Is For

This guide is designed for individuals seeking assistance with their eKYC registration and verification process. Whether you're a first-time user or have encountered issues during registration, we aim to provide clear, actionable advice.

• New users needing to register for eKYC.
• Existing users facing verification issues.
• Anyone looking for support during the eKYC process.

Eligibility & Requirements (Verify Official Notice)

To ensure that you meet the eligibility criteria for eKYC, please verify the latest requirements through the official portal. It is important to check if you have all necessary documents and meet all prerequisites before proceeding.

• Must be a resident or citizen of the applicable country.
• Age requirements may vary; verify official notices.

Documents Needed

The eKYC registration process typically requires several documents for successful verification. Ensure that all documents are current and valid. The following is a list of commonly required documents:

1. Government-issued ID: This can be a Passport, Driver's License, or National ID card. Make sure the document is not expired and clearly visible.

2. Proof of Address: Documents such as a recent Utility bill, Bank statement, or Lease agreement that show your current address.

3. Recent Passport-sized Photographs: Ensure that these meet the specified requirements, such as size and background color.

• Government-issued ID (Passport, Driver's License, etc.).
• Proof of address (Utility bill, Bank statement, etc.).
• Recent passport-sized photographs.

Step-by-Step: How to Proceed

To register and complete the eKYC process, follow these steps carefully. Each step is crucial for ensuring successful verification. If you encounter issues, refer to the troubleshooting section.

1. Visit the eKYC registration form and fill in your details as prompted.

2. Upload the required documents as specified in the guidelines.

3. Review your information to ensure accuracy before submission.

4. Submit your application and await confirmation. You should receive a notification regarding the status of your application.

• Visit the eKYC registration form.
• Fill in your details as prompted.
• Upload required documents as specified.
• Submit your application and await confirmation.

Common Issues & Fixes

During the eKYC registration and verification process, users may encounter various issues. Here are some common problems and their solutions:

- Incorrect Document Uploads: Double-check that your documents are in the correct format (PDF, JPG, etc.) and that they are not blurred or unclear.

- Errors in Personal Information: Ensure that all entries are accurate. A small error can lead to significant delays.

- Delayed Verification: If you do not receive confirmation within the expected time frame, it may be helpful to check your spam folder or contact support if delays exceed expected timelines. You can find more information on troubleshooting in our KYC resources.

• Incorrect document uploads: Double-check document formats.
• Errors in personal information: Ensure all entries are accurate.
• Delayed verification: Contact support if delays exceed expected timelines.