eKYC
The eKYC portal is designed to facilitate the electronic Know Your Customer process, making it easier for users to register and verify their identity online. This guide covers the registration process, how to log in, and the steps for verification. For more specific information on registration, check out our eKYC Registration Process.
Whether you are a new user or need assistance with the verification process, this guide aims to provide practical help to navigate your way through the eKYC portal.
Make sure to follow the instructions carefully to ensure a smooth experience.
Who This Is For
This guide is intended for individuals who need to register and verify their identity through the eKYC portal. It is suitable for both first-time users and those who have previously registered but need assistance with the login process.
- Individuals looking to complete their KYC process online.
- Users who have previously registered and are facing login issues.
Eligibility & Requirements (Verify Official Notice)
To access the eKYC portal, users must meet certain eligibility criteria. It is essential to verify the latest requirements as they can change over time.
- Age requirement: Generally, users must be 18 years or older.
- Valid government-issued ID may be necessary.
Documents Needed
Before proceeding with your eKYC registration, ensure you have the necessary documents ready. This will help you avoid delays in the verification process.
- A valid government-issued ID (e.g., Passport, Driver’s License).
- Proof of address (e.g., utility bill, bank statement).
- A recent photograph may also be required for some users.
Step-by-Step: How to Proceed
Follow these steps to successfully log in to the eKYC portal:
1. Visit the eKYC portal login page.
2. Enter your registered email ID and password.
3. If prompted, complete any CAPTCHA or verification processes.
4. Click on the 'Login' button to access your dashboard.
5. If you are logging in from a new device, you may receive an OTP on your registered mobile number for additional security.
- Be sure to use a strong password and keep your login credentials secure.
- If you forget your password, use the password reset feature.
- If you have trouble accessing your account, consider clearing your browser's cache or trying a different browser.
Common Issues & Fixes
Users may encounter various issues while trying to log in or verify their accounts. Here are some common problems and suggested fixes.
- Unable to log in? Ensure your email and password are correct.
- Didn’t receive the verification email? Check your spam folder or request a new link.
- If your account is locked, follow the prompts to unlock it, or reach out to support.
- For users who have recently changed their email, ensure you are using the updated address.
Troubleshooting Steps
If you encounter issues while logging in, follow these troubleshooting steps:
1. Double-check your email and password for typos.
2. Ensure your internet connection is stable.
3. Check if the eKYC portal is undergoing maintenance; visit our portal access page for updates.
4. If you continue to face problems, reach out to our helpline for assistance.
Frequently Asked Questions
Where do I verify the latest details?
Use the official portal/notification and cross-check dates.
What if I cannot login/apply?
Try the troubleshooting steps and verify OTP/KYC instructions.
How do I update my registered email?
Log in to your dashboard and navigate to the settings to update your email address.
What should I do if my account is locked?
Follow the prompts to unlock your account or contact our support team for assistance.