Provide Feedback on eKYC

Providing feedback on the eKYC process is essential for improving user experience and addressing issues such as login and password reset. If you're facing difficulties, this guide will help you navigate the feedback process effectively. For specific login problems, you can also visit our eKYC Login page for more assistance.

Who This Is For

This guide is intended for users who are experiencing login problems with the eKYC portal, particularly those needing to reset their passwords. Whether you are a first-time user or someone who has been using the portal for some time, understanding how to provide feedback can enhance your experience and help resolve issues.

• Users who have forgotten their passwords.
• Individuals facing login difficulties.
• Anyone looking to provide feedback on the eKYC process.

Eligibility & Requirements (Verify Official Notice)

To address login issues and provide feedback, users must meet certain eligibility criteria. This may include having a registered email address associated with your eKYC account and having completed the registration process. It is advisable to check for any official notices that outline specific requirements for feedback submission.

• Must have a registered account on the eKYC portal.
• Email must be valid and accessible for password recovery.

Documents Needed

While providing feedback or requesting a password reset, you may be required to provide specific documents for verification. Ensure you have the necessary information at hand. This could include identification documents and proof of your registered email address.

For example, if you registered using a government-issued ID, having a scanned copy of that ID can speed up the verification process.

• Registered email address.
• Any identification documents used during registration.

Step-by-Step: How to Proceed

If you are encountering login issues and need to reset your password, follow these steps:

1. Go to the eKYC login page.

2. Click on the 'Forgot Password?' link.

3. Enter your registered email address.

4. Check your email for the password reset link. Make sure to check all folders, including spam/junk.

5. Follow the instructions in the email to reset your password. If you don't receive the email within a few minutes, you may want to verify that the email you entered is correct.

• Ensure to check all folders in your email for the reset email.
• If you do not receive the email, verify your registered email address.

Common Issues & Fixes

Users may encounter a variety of issues while trying to log in or reset their password. Here are some common problems and suggested fixes:

1. Password reset email not received: Check if your email is correct and look in spam/junk folders. If you still don't receive an email, consider resending the request after waiting a few minutes.

2. Invalid credentials: Double-check your email and password for typos. If you continue to have issues, you might want to visit the KYC information page for more detailed guidance.

3. Account locked: If you attempt to log in too many times with incorrect credentials, your account may become temporarily locked. Please wait for a specified duration before trying again.

• If problems persist, consider reaching out to customer support.
• Review the KYC information page for more details.