Reset Your eKYC Password

If you need to reset your eKYC password, you’ve come to the right place. This guide will walk you through the steps necessary to securely recover access to your account. Whether you’re facing login issues or simply forgot your password, following the instructions below will help you regain access smoothly. For a complete understanding of the registration process, consider checking out our eKYC Registration Process. For related guidance, see Login to eKYC Portal.

Who This Is For

This guide is intended for users who have registered for eKYC and are currently unable to access their accounts due to forgotten passwords or other login issues.

• New users needing password assistance.
• Existing users unable to log in.
• Individuals who suspect unauthorized access.

Eligibility & Requirements (Verify Official Notice)

To reset your eKYC password, make sure you meet the eligibility criteria set by the service provider. This typically includes having a registered email address or phone number linked to your account.

• Must have a registered email or phone number.
• Your account must be active and not suspended.

Documents Needed

While resetting your password, you may be required to verify your identity. This can include having certain KYC documents ready.

• Government-issued ID.
• Proof of address (utility bill, bank statement).

Step-by-Step: How to Proceed

Follow these steps to reset your eKYC password:

1. Visit the eKYC login page.

2. Click on 'Forgot Password'.

3. Enter your registered email or phone number.

4. Check your email or SMS for a reset link.

5. Follow the link and enter your new password.

6. Log in with the new password.

• Ensure your internet connection is stable.
• Use a secure device for the reset process.

Common Issues & Fixes

Users may encounter various issues during the password reset process. Here are some common problems and their fixes.

1. Not receiving reset email: Check your spam folder. Sometimes, emails can be misdirected, so it's essential to ensure you check all folders.

2. Reset link expired: If the link has expired, simply request a new reset link by following the same steps outlined above.

3. Unable to verify your identity: Make sure the documents you provide match the details on your account. If discrepancies occur, you may need to provide additional information.

• Not receiving reset email: Check spam folder.
• Reset link expired: Request a new reset link.
• Unable to verify your identity: Ensure documents match your profile.

Additional Tips for a Smooth Reset Process

To ensure a seamless experience when resetting your eKYC password, consider the following tips:

1. Use a different browser or clear your browser's cache if the reset page is not loading properly.

2. Ensure that your registered email or phone number is accessible, as you will receive verification codes or reset links through them.

3. If you encounter persistent issues, consider reaching out to customer support through our Help section.

• Clear your browser cache if you face loading issues.
• Make sure you have access to your registered email or phone.
• Consult customer support for persistent issues.