eKYC Login Guide

Welcome to the eKYC Login Guide, designed to assist you in resolving login problems, particularly focusing on password reset. If you are facing difficulties accessing your eKYC portal, this guide provides step-by-step instructions and helpful tips. For more information on the eKYC process, visit our KYC Information page. For related guidance, see Login to eKYC Portal.

Who This Is For

This guide is intended for anyone experiencing login issues with the eKYC portal, particularly regarding password resets. If you have recently registered or need assistance with your existing account, you will find helpful information here.

• New users needing assistance with login.
• Current users facing password issues.
• Individuals requiring guidance on the eKYC process.

Eligibility & Requirements (Verify Official Notice)

Before you start the password reset process, ensure you meet the eligibility criteria set by the eKYC portal. This may include having an active account and access to the registered email or mobile number. Always verify any specific requirements through the official notice.

• Active eKYC account.
• Access to registered email or mobile for OTP.
• Verify on official notice for any specific requirements.

Documents Needed

You will need certain documents for the eKYC process. Ensure you have the following ready before you begin your login or password reset.

• Government-issued ID for verification.
• Proof of address if required.
• Any other documents as specified on the official portal.

Step-by-Step: How to Proceed

If you need to reset your eKYC password, follow these straightforward steps:

1. Visit the eKYC login page.

2. Click on the 'Forgot Password' link.

3. Enter your registered email or mobile number.

4. Check your email or SMS for the password reset link/OTP.

5. Follow the instructions provided to set a new password.

6. Try logging in again with your new password.

Common Issues & Fixes

Users may encounter various issues while trying to log in or reset their passwords. Here are some common problems and their fixes:

1. Incorrect username/password: Double-check your login credentials and ensure there are no typos.

2. OTP not received: Ensure your mobile number/email is correct and check spam folders. If you still don't receive it, try resending the OTP.

3. Server issues: Visit the official portal for updates on service status. If the site is down, wait a while and try again.

4. Account locked: If you have attempted to log in too many times unsuccessfully, your account may be locked. Follow the instructions on the portal to unlock it.