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In today's digital age, eKYC (electronic Know Your Customer) is essential for seamless online transactions and verifications. This guide will help you navigate any login problems, specifically focusing on password reset procedures. For more extensive information on the registration process, check out our detailed eKYC Registration Process.

Who This Is For

This guide is designed for anyone encountering issues with logging into the eKYC portal or needing assistance with resetting their password. Whether you are a new user trying to access the portal for the first time or a returning user who has forgotten their password, this information is essential for a smooth experience.

• New users looking to register for the eKYC service.
• Existing users needing to reset their password or troubleshoot login issues.

Eligibility & Requirements (Verify Official Notice)

Before proceeding with password reset or login, ensure you meet the eligibility criteria. This typically includes having a valid email address and mobile number registered with your eKYC account. For specific eligibility requirements, please <a href="#">verify on the official notice</a>.

• A registered email address associated with your eKYC account.
• A mobile number for receiving OTPs during the password reset process.

Documents Needed

While logging in or resetting your password, you may not need physical documents. However, to ensure a successful registration or verification process, having the following information available can be beneficial. This includes your registered email and mobile number, as they are crucial for receiving verification codes.

• Your registered email address.
• Your mobile number linked to the eKYC account.

Step-by-Step: How to Proceed

If you are having trouble logging into your eKYC account or need to reset your password, follow these steps carefully. This process will guide you through resetting your password and regaining access to your account.

1. Visit the eKYC login page.

2. Click on the 'Forgot Password' link.

3. Enter your registered email address and follow the prompts to reset your password.

4. Check your email for a password reset link and create a new password.

5. Once your password is reset, return to the eKYC login page and enter your new credentials.

• Visit the eKYC login page.
• Click on the 'Forgot Password' link.
• Enter your registered email address and follow the prompts to reset your password.
• Check your email for a password reset link and create a new password.

Common Issues & Fixes

Users may encounter various issues when trying to log in or reset their passwords. Below are common problems and suggestions for how to resolve them.

1. Incorrect password: Ensure that Caps Lock is off and try resetting your password if forgotten. If you continue to face issues, consider clearing your browser cache or trying a different browser.

2. Email not recognized: Confirm that you are using the correct email address registered with your account. If the issue persists, verify your registration details through the eKYC KYC Info page.

• Incorrect password: Ensure that Caps Lock is off and try resetting your password if forgotten.
• Email not recognized: Confirm that you are using the correct email address registered with your account.